Overview

A global consumer goods enterprise set out to transition its long-standing service model to a modern, efficient delivery approach. This shift required navigating a highly complex SAP landscape, coordinating teams across multiple regions, and meeting tight deadlines, all without disrupting day-to-day business operations.

The Challenge

The project presented several intricate challenges:

• Transitioning an established service relationship into a new delivery framework.
  
  
• Managing a large-scale SAP ecosystem with numerous integrations and dependencies.
  
  
• Aligning global stakeholders with differing priorities and limited time-zone overlap.
  
  
• Maintaining aggressive timelines while minimizing business interruption.
  
  

The Approach & Highlights

The delivery team managed the transformation from end to end, ensuring a smooth and structured execution. Key accomplishments included:

• Overseeing all phases, from discovery through hypercare, with unified leadership.
  
  
• Managing 25+ RICEFW objects across functional areas.
  
  
• Collaborating closely with global teams to maintain alignment across regions.
  
  
• Achieving minimal defects during user acceptance testing.
  
  
• Supporting critical business processes such as Finance, Supply Chain, Order-to-Cash, Reporting, and Tax.
  
  

Business Impact

The transition delivered strong results that set the foundation for future initiatives:

• Accelerated time-to-value, enabling faster adoption of the new delivery model.
  
  
• Reduced dependency on internal IT, thanks to robust ownership from the delivery team.
  
  
• Improved collaboration between technology and business teams globally.
  
  
• Production of well-documented best-practice assets to support consistency and reusability.
  
  
• Establishment of a scalable model for similar programs in the future.
  
  
• On-time execution that ensured business continuity and protected commercial impact.
  
  

Conclusion

The project stands as a testament to what disciplined planning, proactive communication, and deep SAP expertise can achieve. Despite the complexity and time pressures, the team maintained clarity, confidence, and strong leadership throughout, resulting in a seamless transition and a solid foundation for the organization’s ongoing transformation journey.

‍